Privacy Statement

Belverdale Hospital is committed to protecting your privacy. This statement explains what personal information we collect, why we collect it, and how we keep it safe, in line with the Privacy Act 2020 and the Health Information Privacy Code 2020. It covers the information we hold about you as a patient and the information we collect through this website. For information about your rights as a patient in our care, see our Patient Rights page.

Information we collect

We collect the personal and health information you or your referring doctor provide when you’re referred to, admitted to, or treated at Belverdale, including your contact details, health history, and details relevant to your care and payment. If you contact us through this website, by phone, email or our contact form, we also collect the details you give us in that enquiry.

How we use it

We use your information to provide and coordinate your care, to communicate with you and the people involved in your treatment, to manage funding, insurance and ACC claims, and to meet our legal and clinical record-keeping obligations.

Who we share it with

We share information only where it’s needed for your care or required by law: with your specialists and GP, other health providers involved in your treatment, ACC and insurers where relevant, and public health authorities where required. We don’t share your information with anyone else without your consent.

Keeping your information secure

Your information is held securely, with access limited to those involved in your care or its administration. Clinical records are retained for the period required under the Health (Retention of Health Information) Regulations 1996, and safely disposed of afterwards.

Our website

This website uses standard analytics to understand how it’s used, which doesn’t identify you personally. If you submit an enquiry through our contact form, we use the details you provide only to respond to you.

Accessing or correcting your information

Under the Health Information Privacy Code 2020, you have the right to ask for a copy of your health information and to request a correction if anything is inaccurate. See our Patient Rights page for more detail. To make a request, contact our Privacy Officer using the details below.

Making a complaint

If you have a concern about how your information has been handled, please contact us first so we can put it right. If you’re not satisfied with our response, you can complain to the Health and Disability Commissioner or the Office of the Privacy Commissioner.

Changes to this statement

We may update this statement from time to time. This version was last updated 23 July 2026.