Your Privacy & Rights.
Your privacy and your rights matter to us, and we’re committed to protecting both throughout your time at Belverdale.
Your Privacy
Your privacy is assured. Everyone involved in your care is bound by a confidentiality agreement and by the Health Information Privacy Code, which governs how your health information is collected, used and kept.
If there’s something you’d like to share with us that feels sensitive or personal, please be reassured: we’ll always respect your rights and treat what you tell us in confidence.
Your Rights as a Patient
When you use any health or disability service in New Zealand, you’re protected by the Code of Health and Disability Services Consumers’ Rights.
The Code sets out ten rights that everyone receiving care is entitled to, and we’re committed to upholding every one of them.
The Code sets out ten rights that everyone receiving care is entitled to:
The right to be treated with respect
(Mana)
including respect for your privacy, culture, values and beliefs.
The right to fair treatment
(Manaakitanga)
freedom from discrimination, coercion, harassment and exploitation.
The right to dignity and independence
(Tū rangatira Motuhake)
The right to an appropriate standard of care (Tautikanga)
services provided with reasonable care and skill.
The right to effective communication (Whakawhitiwhitinga whakairo)
information shared in a way you can understand, with an interpreter available where needed.
The right to be informed
(Whakamōhio)
about your condition, your options, and the likely benefits, risks and costs.
The right to choice and consent
(Whakaritenga mōu ake)
to make your own informed decisions, and to give or withhold consent.
The right to support
(Tautoko)
to have a support person, or people, with you where practicable.
Rights during teaching and research
(Ako me te rangahau)
your rights remain fully protected if you take part in teaching or research.
The right to complain
(Amuamu)
and to have any concern taken seriously.